Your information.
Handled with care.
How we handle information from travel enquiries and consultation requests.
LAST UPDATED · 19 OCTOBER 2026
1. Who is responsible
FAS AND BEYOND LTD, Naalya, Kampala, Uganda, is responsible for the personal information collected through this website. Contact info@fasandbeyond.com or +256 781 623967 about your information.
2. What we collect
The travel enquiry wizard collects your destination, travel purpose, passport category, optional passport-issuing country, support preferences, name and phone number. The consultation form also collects email, preferred date and format, and your message. We record a request reference, submission time and the version of the consent notice you accepted.
3. Why we use it
We use your answers to understand your enquiry and contact you by phone or WhatsApp about the assistance you requested. Consultation details help us arrange and handle your requested consultation. Your form consent covers this enquiry follow-up, not unrelated promotional messages. You may withdraw it by contacting us.
4. What the wizard does
The wizard collects information for a human follow-up. It does not assess visa eligibility, produce an immigration decision, guarantee approval, book an appointment or take payment. Partial wizard answers remain in the page while it is open and are not sent to FAS until you submit the final step.
5. Keep sensitive documents out
We ask for passport type, not passport number. Do not submit passport scans, identification numbers, bank records, financial details, health information or other sensitive documents in these forms. Any document-sharing arrangements must be agreed separately. Please submit your own enquiry, or contact FAS directly if you are enquiring for a child or another person.
6. Storage, sharing and international processing
Enquiries are stored in the website database. Authorised FAS personnel and hosting/database providers may process information to deliver this service. Providers may process or store it outside Uganda; appropriate transfer arrangements must apply. We do not sell enquiry information. Choosing to contact us through WhatsApp or an external service also involves that provider’s own privacy terms.
7. How long we keep it
We retain enquiry information while handling your request and for a reasonable follow-up period, then review it for deletion or anonymisation when it is no longer needed. If you become a client, relevant records may be kept for the agreed service and applicable record-keeping obligations. Ask us for information about retention for your particular enquiry.
8. Your choices and rights
You may ask to access or correct your information, withdraw enquiry-contact consent, object to processing or request deletion, subject to applicable law and necessary record-keeping. Email info@fasandbeyond.com, or call +256 781 623967, quoting your reference if available. You may also raise a complaint with Uganda’s Personal Data Protection Office at pdpo.go.ug.
9. Cookies, preferences and security
This website uses session storage for a non-essential display preference: remembering that the travel wizard has already been shown in the current tab. It does not store your form answers there. No advertising or analytics trackers have been added. Hosting providers may process technical logs and essential security information. We use server-side validation and restricted database access, but no internet service can promise absolute security.
10. Updates and contact
This policy may be updated when services or processing change. The current version and date appear on this page. For privacy enquiries, contact FAS AND BEYOND LTD using the details above.
Naalya, Kampala, Uganda
info@fasandbeyond.com
+256 781 623967